The Value Proposition: Patient Satisfaction, Quality and Cost

Value-based Purchasing. Those who pay for health care are holding those who provide health care services more accountable for both the cost and quality of care. Patient satisfaction has always been a key indicator of a hospital’s health; however, the patient experience and resulting satisfaction now is tied reimbursement. This requires a critical mindset change that your nursing staff may not be aware of yet. Your nurses need to understand and appreciate not only the quality elements that are being measured but also the science of caring and the art of the patient experience.